A range of healthcare professionals work at your surgery and in the wider community to help you get the right care when you need it.

Services in general practice and the community are being transformed to make it easier for you to access a wider range of help from your surgery, closer to home, by telephone or online.  This is part of the NHS long-term plan to offer people further choice and more joined up healthcare.

More healthcare professionals including Clinical Pharmacists, Physiotherapists, Paramedics, Podiatrists and Social Prescribing Link Workers are being recruited nationally to work alongside GPs in wider networks of practices.  Our Reception Administrators will help guide you to the most appropriate care as soon as possible when booking you an appointment.

Care Navigators - our reception administration team are specially trained to know about the care and services available to you at your surgery and in your area.  The team will help navigate you to the most appropriate member of our health care team, which is not always the Doctor.  All our staff abide by the same professional and confidentiality standards.  They will ask you brief details about the reason you are requesting an appointment.

Advance Nurse / Clinical Practitioners - are highly trained and have the knowledge and skills to manage all aspects of patient care, they can help with diagnosing and treating health conditions, ordering tests and interpreting results and prescribing medication.

Practice Nurses - they undertake a wide range of roles and are involved in almost every aspect of a patient's care, assessing, screening, and treating people of all ages.  In addition to providing traditional aspects of nursing care such as wound care, immunisations, and administration of medicines, they run health checks and clinics for those with long-term conditions such as asthma, heart disease and diabetes, help with vaccinations and injections, supporting people with long-term conditions such as asthma, chronic obstructive pulmonary disease and diabetes, health living advice and family planning and sexual health advice, including smear tests.

Health Care Assistant - working under the guidance of a Practice Nurse, they help with routine health checks and provide patients with general health and well-being advice, they can help you with health checks such as blood pressure monitoring or taking samples, vaccinations and injections, healthy living advice such as stopping smoking or weight loss and dressing and stitch removals.

Clinical Pharmacist - experts in medicines and can help people stay as well as possible.  They support those with long-term conditions like high blood pressure or anyone taking multiple medicines to make sure their medication is working.  They work with GPs, local pharmacies, and hospitals to ensure that medicine services are joined up.  Our Clinical Pharmacists can also help with in-depth reviews of your medicines if you have a long-term condition, agreeing and making changes to your prescription and advice about medicines and side effects.

First-Contact Physiotherapist - experts in musculoskeletal conditions.  They can assess, diagnose, and treat a range of complex muscle and joint conditions preventing the need for referrals to hospital.  They can arrange access to further treatment, investigations and specialists when needed.

Paramedics - work in a variety of roles within general practice.  Their background in pre-hospital care means that are used to working with people with a variety of health conditions from coughs and minor injuries to more serious conditions such as asthma and heart attacks.  They work alongside GPs and help manage routine or urgent appointments, telephone triage (assessment of urgency of illness or injury) and home visits.

Social Prescriber Link Workers - social prescribing involves helping people to improve their health and well-being by connecting them to activities in the community.  Link Workers connect those feeling lonely, overwhelmed or in need of help to a range of local support, from community and activity groups to work, debt or housing advice.

Podiatrist - their role involves diagnosing, treating and managing complex foot problems that arise as a result of musculoskeletal, inflammatory, diabetic or vascular disease.

GPs - oversee all aspects of patient care.  They meet regularly with other members of the practice team to plan joint approaches to co-ordinate a patients care.  All other members of the practice teamwork under the supervision of a GP.

Dispensers - led by our Lead Dispenser Vic, our team of dispensers provides medicines for those patients who live within the practice catchment area and do not live within one mile of a chemist.

Practice Management - here to ensure the smooth running of the practice and making sure the right systems are in place so we can continue to provide high quality care to our patients.

We are here to help you get the right care, as quickly and as conveniently as possible.  

We offer on the day appointments with our Duty Team for all urgent matters.  You will be offered an appointment with the most suitable clinician whether this be a Paramedic, Advance Nurse/Clinical Practioner or GP.

To request an appointment:

• Telephone the surgery on 01327 340212 
• Via patient triage - https://florey.accurx.com/p/K83066
• In person

We book GP routine appointments up to 14 in advance & 28 days for Practice Nurses, Physio, Social Prescribers, Podiatry and Clinical Pharmacists.

To book an appointment:

• Online via SystmOnline or NHS App
• Telephone the surgery on 01327 340212
• Via patient triage - https://florey.accurx.com/p/K83066
• In person

 Appointments are released at 0800 hrs each morning.

However you choose to contact us we may offer you a consultation:

• By telephone
• Video consultation
• Face to face at the surgery

Appointments by telephone can be more flexible and often means the clinician can help you sooner.

When you get in touch, we will ask what you need help with so we can signpost you to the most suitable service.

As part of our Primary Care Network, our practice provides enhanced access appointments in the evenings and weekends, both within the practice and externally via LIVI. This service helps provide flexibility for patients.

The enhanced access we offer are:

• Every Tuesday 1830-2000 hrs
• Every other Saturday 0830-1300 hrs

During these sessions we offer appointments with GPs, Practice Nurses and Health Care Assistants.

Please cancel any unwanted appointments so these can be offered to other patients.

You can cancel by:

• Telephone - 01327 340212
• Patient triage - https://florey.accurx.com/p/K83066
• Email - gnwmpadmin@nhs.net
• In person

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). 

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Click here for more information

Please tell us:

• If there’ is a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

Help to prepare for your appointment

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will telephone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 0800 hrs as possible.

We have a texting service which allows you to receive confirmation and reminders about your appointments as well as other important information from the practice.

If you have not yet consented to receiving text messages from the practice and would like to, please let a member of staff know so we can update your medical records to reflect this.  Alternatively, you can complete the form below or advise us on email at gnwmpadmin@nhs.net, please include your name, address and date of birth on all written correspondence.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you are planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

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